In this Data Protection Declaration we inform you extensively how we treat your data.
1. Object of data protection
The object of data protection is personal data. Data are seen as personal if they related to an identified or identifiable person.
2. Access data
Use of our website is possible without the entry of personal data. If you call up our website, a server log file is automatically saved which contains, for example: sites visited, your IP address, data and time of access and the browser and operating system used. The data collected serves only to secure smooth operation and improve our website.
A third-party carries out hosting and presentation of the website on our behalf. All the data collected through use of our website or our online shop formulas are processed on these servers. Processing on other servers occur only in the context named here. This service provide is located in an EU Member State.
4. Data collection and use for booking
We take personal data if this is shared with us in the context of making contact, booking or registering an account with us. Compulsory fields are marked because the data in these cases are absolutely necessary to make a booking, respond to your making contact or create a customer account with us, and that without them the booking cannot be made, contact cannot be taken up and your customer account cannot be opened. You can see which data will be collected from the relevant form. We will use the data shared by you to aid with the booking and processing your questions. After processing your data its further use is limited and it is deleted after the elapsing of certain retention periods, which are determined by tax and trade law. This is in the case where you have not explicitly granted the further usage of your data or we are making additional use of your data. This use is legally allowed and which is detailed to you in this declaration. Deletion of your customer account is possible at any time and can be carried out via email at [email protected].
5. Sharing data
To fulfil this contract, we will give your data, to the extent which is necessary to fulfil the booked free-time activity, to the provider of said free-time activity. In line with the payment method you choose when booking, we share the payment details to the credit institute you have selected and where applicable the payment provider we have contracted. In some cases, the payment service collects these data themselves if you have an account with them. In this case, you have to log-in with your access details for the payment service during the course of the booking. The Data Protection Statement of the relevant payment service applies.
6. Email newsletter
If you subscribe from our newsletter, we use the data necessary or shared by you on an exceptional basis to send you our regular email newsletter. Unsubscribing from the newsletter is possible at any time and can be done either through email at [email protected] or via a link in the newsletter itself. Following unsubscribing, we delete you email address unless you have not expressly consented to further usage of your data or we are making additional use of your data which is legally allowed and which we have detailed to you in this declaration.
This protects our interest in the best presentation of our service.
Most of the cookies we use are deleted again from your hard drive after the end of your browser session (so-called session cookies). Some of the cookies we use are deleted after the end of your browser session, meaning the closing of your browser (so-called ‘session cookies’). Other cookies remain on your device and allow us to recognize your browser at the next visit (permanent cookies). Details of how long they are saved for are given in your web browser’s Cookie settings. You can configure your browser so that you are notified when cookies are set and can decide to accept cookies only in individual cases; you can disable cookies for specific cases or in general. Every browser is different in the way cookies are managed. In the menu of your browsers you will find information about how to change your cookie settings. You will find this for the relevant browser at the following links:
Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Opera™ : https://help.opera.com/en/latest/web-preferences/#cookies
If cookies are not accepted, the functionality of our website may be restricted.
8. Google Tools
Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) is certified under the EU-US-Privacy Shield. A current certificate can be viewed here. As a result of this agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Further information about the use of your data through Google is found at https://policies.google.com/privacy?hl=en.
For website analysis, this website uses Google (Universal) Analytics, a web analysis service of Google LLC. This protects our interest in the best presentation of our service. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened prior to transmission within the Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser within the framework of Google Analytics is not merged with other Google data. After end of use and the end of the use of Google Analytics by us the data collected in this context will be deleted.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
Google AdWords Remarketing
We use Google Adwords Remarketing and Google Analytics Audiences to advertise this website in Google search results and on third-party websites. When you visit our website, Google sets the so-called remarketing cookie. This enable interest-based advertising by means of a pseudonymous Cookie ID and on the basis of the pages you have visited. This protects our interest in the best presentation of our service. After end of use and the end of the use of Google Adwords Remarketing by us the data collected in this context will be deleted.
A further additional use of data occurs only to the extent that you have given Google permission to connect your Google web and apple browsing history with your Google account and information from your Google account is used to personalize the ads you see online. If you are in this case logged-in with Google during your visit to our website, Google uses your data together with Google Analytics data in order to create and define target groups for cross-device Remarketing. This means your personal data is temporarily combined with Google Analytics data in order to create target groups.
You can deactivate the Remarketing cookie at this link. In addition, you can inform yourself via the Digital Advertising Alliance about the setting of cookies and make adjustments.
For the visual presentation of geographical information this website uses Google Maps. For the use of Google Maps, the website visitor communicates data to Google via the use of the maps function. Google processes the data, which may include in particular the IP address or location data. We have no influence on this data processing. To deactivate the Google Maps service and prevent data being communicated to Google, you need to deactivate the Java script function in your own browser. In this case Google maps does not work or has limited functionality. The user instructions for Google Maps contain detailed information about the maps service.
To recognize bots, protect from spam and misuse of our web forms this website uses for certain forms Google reCAPTCHA. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. You can prevent the collecting and processing of the data your use of our website generates by changing your browser settings to prohibit the execution of Java scripts or the setting of cookies. Please be aware this can limit the functioning of our website.
For consistent presentations of contents this website uses ‘Google Fonts’. This connects the browser you use and Google’s servers. This informs Google that our website is being accessed via your IP address.
9. Live chat tool Userlike
If you use the live chat tool to get in contact with us, the data you voluntarily enter is used to answer the question. Following this the data is deleted. The live chat tools are supplied by a third party, Userlike, on our behalf. All the data which are collected through usage of the chat tools are processed on their servers.
10. Social networks
Our website contains links to social media (Facebook, Instagram). These social media are exclusively operated by third parties. If you follower the links, your data can be automatically collected and saved for market research and advertising purposes. From this data, user profiles are created which use pseudonyms. These can be used, for example, to place personalized web adverts inside and outside the platforms. Generally cookies are set on your device for this purpose. These cookies save visitor behaviour and the user’s interests. This protects our interest in the best presentation of our service.
Facebook has certified to the EU-US Privacy Shield and through this guarantees to maintain European data protection law.
Detailed information on the processing and use of your data through these suppliers on their sites, contact options and your relevant rights and settings to protect your private space, in particular opt outs, can be found at the linked data protection notices of the supplies. If you require additional help you can contact us.
Data processing happens on the basis of an agreement between mutually responsible parties which you can see here:
11. Sending booking reminders and reminders to rate
We will use your email address to remind you to your booking and to rate your booked activity via our ratings system.
12. Contact and your rights
You as an affected party have the following rights:
a. According to Art 15 GDPR, the right of access to personal data processed by us, in the measure defined there
b. According to Art 16 the right to demand immediate rectification or completion of personal data saved with us
c. According to Art 17 GDPR the right to erasure of personal data saved with us and where possible that they are not further processed, unless their further use is necessary
– to exercise of free speech rights and information;
– to fulfil legal responsibilities;
– for reasons of the public interest
– to assert, exercise, or defend legal claims
d. According to Art 18 GDPR the right to demand the right to restriction of processing your personal data, to the extent
– the correctness of the data is disputed by you;
– the processing is unlawful, though your reject the data’s deletion
– we no longer require the data, but you require it to assert, exercise or defend legal claims or
– You according to Art 21 have raised an objection to their processing
e. According to Art 20 GDPR the right to receive your personal data which you have put at our disposal in a structured, accessible and machine-readable format or to demand its transmission to another responsible party
f. According to Art 77 GDPR the right to lodge a complaint with a supervisory body. As a rule, you can use to this end the supervisory body of your current place of resident or work place or the seat of your company.
These rights have also recently been incorporated into national Spanish law through the Ley de Protección de Datos 3/2018 of December 5 2018 whose regulations are also applied.
For questions of collection, processing or usage of your personal data, for information, reification, limitation or deletion of your data and withdrawal of data or objection against particular data usage please contact directly:
Responsible of the data processing:
Hannes Maximilian Jacobius
Barranco San Vicente, Pista Quintero N° 42 A
38713 Santa Cruz de La Palma
Right to objection
We will process your personal data in a fashion explained above in the name of our justified personal interests. You are allowed to object to this processing with future effect. If the processing is for the purposes of direct marketing, you can exercise this write at any time as described above. If the processing is for other reasons, you only have the right of objection having presented reasons arising from an exceptional situation.
After exercising your right to objection, your personal data does not continue to be used for these purposes. This is unless we can prove urgent reasons, worth protecting, for processing the data which take primacy over your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims.
This does not apply if the processing is used for the purposes of direct marketing. In this case you personal data will no longer be used for this purpose.